How To Be A Success Using The Phone:

There are right ways and wrong ways to go about trying to sell using the telephone. We’ve all taken telesales calls that have wound us up – what is it that makes you want to hang up the phone? And conversely, those calls you did take an interest in, what made them different?

Each successful telemarketer will have their own approach to converting phone calls into a success, but there are some pointers that will help anyone who is using the telephone as part of their marketing strategy:

5 Tips For Successful Selling On The Phone:

Develop a professional greeting. Don't just say hello and jump into your telephone presentation without taking a breath or allowing the other party to participate. Your greeting should err on the side of formality. Begin with Mr., Mrs. or Ms, as in "Good morning, Mr. Smith." Or "Good evening, Mrs. Jones." Everyone else says, "Hello." Be different. Be professional.

Introduce yourself and your company. "My name is Sally Smith with ABC Company. We're a local firm that specializes in helping businesses like yours save money." Don't get too specific yet. Don't mention your product. If you do, that allows the other party to say, "Oh, we're happy with what we've got. Thanks anyway," and hang up. By keeping your introduction general, yet mentioning a benefit, you'll pique your prospect's curiosity and keep them on the line longer.

Express gratitude. Always thank the potential client for allowing you a few moments in his or her busy day. Tell them that you won't waste a second of their time. "I want to thank you for taking my call. This will only involve a moment of your time so you can get back to your busy schedule." Don't say that you'll "just take a moment." The feeling evoked by them hearing that you'll take anything from them will put them off.

State the purpose of your call. It's best if you can provide the purpose within a question. "If we can show you a way to improve the quality of your product at a lower cost, would you be interested to know more?" This is very likely to get a yes response. At this point, you're ready to start selling an opportunity to meet this person or to get their permission to provide them with more information. You're not selling your product yet - you're selling what your product will do for him.

Thank them;  for their time today and for the upcoming appointment. Reconfirm the date, time and location of the appointment. Ask for directions if you need them. Tell him how much preparation you'll do in order to make the best use of the time you'll share. Give him your contact information this way: "If anything else comes to mind that I should be aware of prior to our meeting, please contact me at on 01424 576658 ."

Bonus Tip:

Follow up. If your meeting is more than a few days in the future, send a letter of confirmation immediately. If the meeting is tomorrow, send an e-mail confirmation. Keep it short and upbeat.