If you consider yourself to be an
excellent manager of people, you are probably one in a million. Most managers
admit that they struggle day-to-day with the amount of complaints and issues
they must deal with to keep the company, department or section, workflow
running on time, with efficiency, accuracy etc.
Bearing this in mind, we at
Talkmarketing often wonder why, therefore, so many businesses expect their own
staff members to perform jobs that really should be outsourced.
An example is when staff members are
told to perform the telemarketing for the company. Inexperienced staff, are often
asked to work without scripts or well-written guides and little or no
training. This then produces two outcomes:
a very despondent staff member and a counter-productive day with no results.
Telemarketing is a specialised field
of marketing that requires many years of training and practice so if you ask
your staff to perform this duty, you are usually placing an inexperienced
individual into a probable stressful and demoralising position.
This can then result in the staff
members feeling distressed and out of their comfort zone.
Those feelings of stress and
dismay are soon picked up by the recipient. It is obvious, within
seconds; one can hear the emotion in the voice of any individual who is not
confident on the phone and they will just want to get the call over and done
with and terminated as quickly as possible.
Outsourcing is definitely the answer.
We recommend you let experts in their field take over and manage all aspects of
the telemarketing which allows your staff members to get on with what they do
best and enables you to get the results you need and require to become that one
in a million manager! And guess where you'll find the experts in telemarketing? Right here... it's us! Check out our website to see all of the services we offer that fall under the umbrella of telemarketing: talkmarketing.co.uk
And don’t stop with just the
telemarketing. Look at all the jobs you’re asking your staff to perform and
analyse which ones need to be handed over to professionals. In the long run,
you’ll have a much better workforce and, more importantly, a happy one.
